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CardioLog FAQ

Installation and Activation
Configuration
Interface and Functionality
Pricing and Licensing

Installation and Activation

  1. I am unable to download CardioLog Lite - I am being directed to the registration page again and again. What should I do?
  2. How can I activate my CardioLog Lite installation?
  3. How can I activate the CardioLog Lite 14-days trial reports?
  4. What are the free reports included in CardioLog Lite?
  5. Which SQL versions are supported by CardioLog?
  6. Can I use CardioLog with WSS 3.0?
  7. Can I use CardioLog Lite with SharePoint 2003 or WSS 2.0?
  8. The installer is not detecting the SQL prerequisites components, although I have installed them.
  9. I am receiving a "licensing storage is inaccessible" error message - when trying to launch Cardiolog for the first time after installation.
  10. I am receiving the following error after installing CardioLog Lite - "Could not load file or assembly 'Microsoft.Licensing.Permutation_c035c_2.0' or one of its dependencies. An attempt was made to load a program with an incorrect format."
  11. How can I tell if IIS is running in 32-bit mode (on Windows Server 2003 x64)?
  12. I am receiving the following error when trying to activate the license file: "ERROR: This access control list is not in canonical form and therefore cannot be modified."
  13. I am receiving the following error after installing CardioLog Lite - "Could not load file or assembly 'API, Version=[version], Culture=neutral, PublicKeyToken=64430f61b68f106f' or one of its dependencies. The system cannot find the file specified."
  14. I receive "Service Unavailable" when I launch CardioLog.
  15. I am hosting the CardioLog application on one server, and the CardioLog database on a second server. Which one of the servers should be meet the system requirements?
  16. I have uninstalled CardioLog, but the tracking code has not been removed from my portal pages, why?
  17. When I install the CardioLog activation file I get the following error message: "ERROR: Login failed for user 'NT AUTHORITY\ANONYMOUS LOGON'. "
  18. What is the minimum server specification if the database is on a different physical server?
  19. When will CardioLog support IIS 6.0 in 64-bit mode?
  20. Is it possible to configure CardioLog with an existing database, as opposed to creating one during the installation?

Configuration

  1. Does CardioLog Lite work on a SharePoint farm with multiple front ends?
  2. My SharePoint portal runs on SSL. After installing the CardioLog tracking agent, I recieve the following browser security message in my SharePoint pages - "This page contains both secure and nonsecure items. Do you want to display the nonsecure items?"
  3. I have added the tracking code to CORE.js, but when I browse my SharePoint portal - I get an authentication login box for the CardioLog server.
  4. I get an authentication login box when I try to access the CardioLog web site from my work station. Upon submitting my network credentials, I get Access Denied.
  5. Is it possible to transfer usage data from CardioLog Lite to CardioLog (Standard/Pro/Enterprise)?
  6. What is the impact of the CardioLog JavaScript tracking code on the SharePoint page response time?
  7. Can I change the URL for the CardioLog web applications and services - to include a fully qualified domain name (FQDM) or a diffrent port number?
  8. Can CardioLog analyze IIS logs?
  9. How do I connect CardioLog to a WSS 3.0 Windows Internal Database?
  10. I do not want to add the tracking code to SharePoint’s CORE.js file, what can I do?
  11. I am receiving the following error when I launch CardioLog Enterprise - "You are not authorized to perform this action"
  12. Does CardioLog require logging or auditing to be turned on in SharePoint?
  13. Does CardioLog function in a server farm behind a load balancer?
  14. When I use FireFox to browse my SharePoint portal, I get 2 authentication prompts – one for my SharePoint site and one for the CardioLog tracking code web site. How can I avoid the second prompt?
  15. When trying to install the CardioLog tracking agent – in the SharePoint Configuration Wizard, I get an error saying that the SharePoint TEMPLATE directory does not exists.
  16. How can I use the IIS log import tool, without first installing the JavaScript tracking code?
  17. The CardioLog reports show usernames as anonymous_#####.###########, although everyone who hits my SharePoint site has to log in first. Why isn't the report showing usernames?
  18. How do I add the CardioLog tracking code to each of my SharePoint front ends?

Interface and Functionality

  1. In CardioLog Lite, why can't I change the period filter for some reports?
  2. In CardioLog Lite, there is a 100 rows limitation on each report. Will 'Export to Excel' produce the full raw data?
  3. Does CardioLog Lite track document downloads within SharePoint libraries?
  4. Can I group reporting data not only by users or AD groups - but also by SharePoint Groups and SharePoint Audiences?
  5. The CardioLog Lite charts display a Flash loading image, without ever loading the data.
  6. What kind of information is transmitted from the CardioLog server to the Intlock web servers?
  7. In the Diagnostics Dashboard, the Active Directory Updates status is “Error reading log file”.
  8. Does CardioLog track navigation from my portal - to non-SharePoint sites?

Pricing and Licensing

  1. What is the pricing structure for the CardioLog editions?
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