| Q. |
I am unable to download CardioLog Lite - I am being directed to the registration page again and again. What should I do? |
| A. |
Contact us to get a direct download link. |
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| Q. |
How can I activate my CardioLog Lite installation? |
| A. |
- Go to the CardioLog Lite activation page.
- Download CardioLog_Lite.bin.
- Open CardioLog Lite.
- In the CardioLog Lite Activation page, enter the path to the CardioLog_Lite.bin license file.
- Click Install.
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| Q. |
How can I activate the CardioLog Lite 14-days trial reports? |
| A. |
The trial reports are automatically activated during the installation.
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| Q. |
What are the free reports included in CardioLog Lite? |
| A. |
The basic reports are:
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| Q. |
What SQL versions are supported by CardioLog Lite? |
| A. |
CardioLog Lite supports SQL Server 2005 and SQL Server 2008.
The SQL prerequisites for ALL versions are:
SQL Server 2005 Backward Compatibility Components
SQL Server 2005 Command Line Query Utility
SQL Server 2005 Native Client
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| Q. |
Can I use CardioLog Lite with WSS 3.0? |
| A. |
Yes. CardioLog Lite supports both SharePoint 2007 and WSS 3.0. |
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| Q. |
Can I use CardioLog Lite with SharePoint 2003 or WSS 2.0? |
| A. |
No. For these portals, use CardioLog 2007. |
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| Q. |
Can I install CardioLog Lite on Windows Server 2008? |
| A. |
Not yet. Currently you need to install CardioLog Lite on Windows Server 2003. Support for Windows Server 2008 is scheduled for January 2009. |
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| Q. |
The installer is not detecting the SQL Server 2005 prerequisites components, although I have installed them. |
| A. |
Make sure you run setup.exe, and not the MSI file. If SQL is not installed on your system Program Files directory, create the following file paths manually:
- [ProgramFilesFolder]\Microsoft SQL Server\80\Tools\Binn\SQLDMO.dll
- [ProgramFilesFolder]\Microsoft SQL Server\90\Tools\Binn\SQLCMD.exe
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| Q. |
I am getting a "licensing storage is inaccessible" error message - when trying to launch Cardiolog Lite for the first time after installation. |
| A. |
Make sure you have installed CardioLog Lite with an administrator account. If you still see the error message, do the following -
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[x86] Start > Run > regedit > HKLM\Software\Microsoft\SLP Services
[x64] Start > Run > regedit > HKLM\Software\Wow6432Node\Microsoft\SLP Services
- Right click all keys and subkeys and select Permissions. Resolve any corrupted permissions.
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| Q. |
I get the following error after installing CardioLog Lite - "Could not load file or assembly 'Microsoft.Licensing.Permutation_c035c_2.0' or one of its dependencies. An attempt was made to load a program with an incorrect format." |
| A. |
When using the x64 version, make sure IIS is running in 32-bit mode. |
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| Q. |
How can tell if IIS is running in 32-bit mode (on my x64 server)? |
| A. |
Open %SystemRoot%\System32\inetsrv\MetaBase.xml and search for Enable32bitAppOnWin64. The value should be TRUE. |
| Q. |
Does CardioLog Lite work on a SharePoint farm with multiple front ends? |
| A. |
Yes. You need to add the tracking code (agent) on each front end. |
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| Q. |
When I configure the SharePoint 2007 adaptor, I get - "CardioLog cannot locate the SharePoint 2007 'TEMPLATE' directory". This happens even when I manually enter a valid network path. |
| A. |
This is usually caused due to network permissions issues. Do the following -
- Create a shared folder on the following SharePoint directory -
Program Files\Common Files\Microsoft Shared\web server extensions\12
- Grant read permissions on the shared folder for both the CardioLog Scheduled Services account and for the user who configures the adaptor.
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| Q. |
My SharePoint portal runs on SSL. After installing the CardioLog Lite tracking agent, I recieve the following browser security message in my SharePoint pages - "This page contains both secure and nonsecure items. Do you want to display the nonsecure items?". |
| A. |
The CardioLog Lite tracking agent can be easily configured to work with SSL. Do the following -
- Configure the CardioLogLite web site to enable both http and https calls (set an SSL port and add a server certificate).
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Change the Url protocol and port in the following locations:
1. SharePoint CORE.js file -
script.src = "https://domain:port/CardioLogAgent/AgentEmbed.aspx?env=MOSS2007&r="+Math.random()*100000;
2. [CardioLog Lite installation directory]\CardioLogAgent\AgentEmbed.aspx -
element.TunnelPath = "https://domain:port/CardioLogAgent/tunnel.aspx";
element.AgentDirectory = "https://domain:port/CardioLogAgent";
element.HelpletFile = "";
element.AgentBaseLocation = "https://domain:port/CardioLogAgent/agentBaseEmbed.aspx";
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| Q. |
I have added the tracking code to CORE.js, but when I browse my SharePoint portal - I get an authentication login box for the CardioLog server. |
| A. |
To overcome this authentication issue, you will need to install the CardioLogAgent web application on the SharePoint machine:
- Create a new CardioLogAgent virtual directory on the SharePoint machine.
- For the new virtual directory, set ASP.NET version to 2.0, an set the authentication method to Inetgrated Windows Authentication (un-check Enable anonymous access).
- Copy the files from [installation directory]\CardioLogAgent to the new directory.
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Change the Url domain and port in the following locations:
1. SharePoint CORE.js file -
script.src = "http://domain:port/CardioLogAgent/AgentEmbed.aspx?env=MOSS2007&r="+Math.random()*100000;
2. [CardioLog Lite installation directory]\CardioLogAgent\AgentEmbed.aspx -
element.TunnelPath = "http://domain:port/CardioLogAgent/tunnel.aspx";
element.AgentDirectory = "http://domain:port/CardioLogAgent";
element.HelpletFile = "";
element.AgentBaseLocation = "http://domain:port/CardioLogAgent/agentBaseEmbed.aspx";
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| Q. |
I get an authentication login box when I try to access the CardioLog Lite web site from my work station. Upon submitting my network credentials, I get Access Denied. |
| A. |
Change the security settings for the CardioLogLite virtual directory to - Basic Authentication. |
| Q. |
Is it possible to transfer usage data from CardioLog Lite to CardioLog 2007 (Pro/Enterprise)? |
| A. |
Yes, it is possible. Contact us for guidelines.
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| Q. |
What is the impact of the CardioLog JavaScript tracking code on the SharePoint page response time? |
| A. |
The CardioLog agent is composed of 300Kb of JavaScript code. 270 Kb of this code is cached in the client browser. The tracking code is loaded on "page load", and calls the CardioLog server in an asynchronous manner. Nevertheless, we encourage you to perform performance test. |
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| Q. |
Can I change the Url for the CardioLog web applications and services - to include a fully qualified domain name (FQDM)? |
| A. |
You can update the domain/machine name for the various CardioLog web applications and services -
-
Replace all instances of http://machine-name:port with http://fqdm:port in the following file:
[installation directory]\CardioLogScheduleServices\Settings.config
- Go to CardioLog Lite > General Administration > SharePoint 2007 Adaptor > SharePoint 2007 Agent
Enter the FQDN in the CardioLog Agent Domain Name textbox. Then click the Add Tracking Code button.
- In the CardioLog database, open tab_management and edit the Url column.
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| Q. |
Can CardioLog analyze IIS logs? |
| A. |
This capability is on our roadmap, and is scheduled for January 2009. |
| Q. |
In CardioLog Lite, why can't I change the period filter for some reports? |
| A. |
The 14-days trial reports' period filter cannot be changed, and is set to "Last 7 days". |
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| Q. |
In CardioLog Lite, there is a 100 rows limitation on each report. Will 'Export to Excel' produce the full raw data? |
| A. |
In CardioLog Lite, 'Export to Excel' produces 1000 rows. |
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| Q. |
Does CardioLog Lite track document downloads within SharePoint libraries? |
| A. |
CardioLog Lite captures browser clicks on document links.
CardioLog Professional and Enterprise editions capture document access from non-browser clients, such as Windows Explorer and Microsoft Office applications.
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| Q. |
Can I group reporting data not only by users or AD groups - but also by SharePoint Groups and SharePoint Audiences? |
| A. |
Grouping data by SharePoint Groups and Audiences can be done with the CardioLog Pro and Enterprise editions - using the User Categorization component. |
| Q. |
What is the pricing structure for the CardioLog 2007 editions? |
| A. |
For pricing info, see the Feature Comparison page. For additional information Request a Quote. |
