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CardioLog FAQ

Installation and Activation

  1. I am unable to download CardioLog Lite - I am being directed to the registration page again and again. What should I do?
  2. How can I activate my CardioLog Lite installation?
  3. How can I activate the CardioLog Lite 14-days trial reports?
  4. What are the free reports included in CardioLog Lite?
  5. Which SQL versions are supported by CardioLog?
  6. Can I use CardioLog with WSS 3.0?
  7. Can I use CardioLog Lite with SharePoint 2003 or WSS 2.0?
  8. The installer is not detecting the SQL prerequisites components, although I have installed them.
  9. I am receiving a "licensing storage is inaccessible" error message - when trying to launch Cardiolog for the first time after installation.
  10. I am receiving the following error after installing CardioLog Lite - "Could not load file or assembly 'Microsoft.Licensing.Permutation_c035c_2.0' or one of its dependencies. An attempt was made to load a program with an incorrect format."
  11. How can I tell if IIS is running in 32-bit mode (on Windows Server 2003 x64)?
  12. I am receiving the following error when trying to activate the license file: "ERROR: This access control list is not in canonical form and therefore cannot be modified."
  13. I am receiving the following error after installing CardioLog Lite - "Could not load file or assembly 'API, Version=[version], Culture=neutral, PublicKeyToken=64430f61b68f106f' or one of its dependencies. The system cannot find the file specified."
  14. I receive "Service Unavailable" when I launch CardioLog.
  15. I am hosting the CardioLog application on one server, and the CardioLog database on a second server. Which one of the servers should be meet the system requirements?
  16. I have uninstalled CardioLog, but the tracking code has not been removed from my portal pages, why?
  17. When I install the CardioLog activation file I get the following error message: "ERROR: Login failed for user 'NT AUTHORITY\ANONYMOUS LOGON'. "
  18. What is the minimum server specification if the database is on a different physical server?
  19. When will CardioLog support IIS 6.0 in 64-bit mode?
  20. Is it possible to configure CardioLog with an existing database, as opposed to creating one during the installation?

Configuration

  1. Does CardioLog Lite work on a SharePoint farm with multiple front ends?
  2. My SharePoint portal runs on SSL. After installing the CardioLog tracking agent, I recieve the following browser security message in my SharePoint pages - "This page contains both secure and nonsecure items. Do you want to display the nonsecure items?"
  3. I have added the tracking code to CORE.js, but when I browse my SharePoint portal - I get an authentication login box for the CardioLog server.
  4. I get an authentication login box when I try to access the CardioLog web site from my work station. Upon submitting my network credentials, I get Access Denied.
  5. Is it possible to transfer usage data from CardioLog Lite to CardioLog (Standard/Pro/Enterprise)?
  6. What is the impact of the CardioLog JavaScript tracking code on the SharePoint page response time?
  7. Can I change the URL for the CardioLog web applications and services - to include a fully qualified domain name (FQDM) or a diffrent port number?
  8. Can CardioLog analyze IIS logs?
  9. How do I connect CardioLog to a WSS 3.0 Windows Internal Database?
  10. I do not want to add the tracking code to SharePoint’s CORE.js file, what can I do?
  11. I am receiving the following error when I launch CardioLog Enterprise - "You are not authorized to perform this action"
  12. Does CardioLog require logging or auditing to be turned on in SharePoint?
  13. Does CardioLog function in a server farm behind a load balancer?
  14. When I use FireFox to browse my SharePoint portal, I get 2 authentication prompts – one for my SharePoint site and one for the CardioLog tracking code web site. How can I avoid the second prompt?
  15. When trying to install the CardioLog tracking agent – in the SharePoint Configuration Wizard, I get an error saying that the SharePoint TEMPLATE directory does not exists.
  16. How can I use the IIS log import tool, without first installing the JavaScript tracking code?
  17. The CardioLog reports show usernames as anonymous_#####.###########, although everyone who hits my SharePoint site has to log in first. Why isn't the report showing usernames?
  18. How do I add the CardioLog tracking code to each of my SharePoint front ends?
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