Testimonials & Success Stories
Republic Services
Republic Services is a leading provider of domestic non-hazardous solid waste collection services. It provides these collection services for industrial, municipal, and residential customers through more than 375 collection companies in 42 states. CardioLog is successfully in use at Republic Services to monitor and analyze their SharePoint intranet portal and internet publishing portal.
With over 100 internet facing sites, Republic Services thought it best to choose CardioLog to track the hits, visits, time spent on a page, usability and other vital information in their portals without the need to custom develop a web analytics solution.
"While our network infrastructure is not simple, a high professional level of customer support from Intlock did a great job making the implementation process very easy," said Alec Goldis, Republic Services Web Analytics Consultant. "The CardioLog solution is easy to use and allows the Republic Services marketing team to make informed decisions. Overall we are very satisfied with the CardioLog analytics solution and with the excellent support received by the Intlock product and support teams."
Piraeus Bank Group
Piraeus Bank Group decided to implement CardioLog when they began production on their Knowledge Base portal. "It was very important for us to monitor how, when, and where the portal was being used by our employees", says Dimos Mantas Application Developer at Piraeus Bank.
"Microsoft Hellas recommended CardioLog as the best solution to satisfy our needs for analytical and in-depth usage reports that SharePoint cannot provide out of the box," says Dimos Mantas. "The installation and implementation of CardioLog was a 'piece of cake'. You don't need to be an expert to implement CardioLog, just follow the installation wizard's instructions. Of course when you are not sure about something you can still ask Intlock's support team and receive a quick answer."
CardioLog provides Piraeus Bank with a variety of useful analytical reports and statistics, for example; unique users, page views, visits, and internal searches - filtered by date range and in any part of the portal, These reports help ensure the success of the portal and its growth. By generating and distributing reports automatically, CardioLog provides daily reports to members of the Piraeus Knowledge Base team who are responsible for monitoring and controlling the portal's activity. Managers and supervisors also receive periodic reports with the content they are responsible for and interested in.
By using CardioLog Piraeus Bank Group is able to make corrective or preventive actions in order to improve the portal and increase employee's productivity. "For example the report of unique users gives very useful information about the top portal visitors, what content they viewed, when they visit the portal, and for how long," says Dimos Mantas. "Furthermore, our MOSS installation has a custom search page that implements ajax calls. CardioLog was customized to record clicks and searches from this page."
"We are very satisfied with the CardioLog product and Intlock's support team," says Dimos Mantas. "Based on our experience, we would recommend CardioLog to a colleague as a complete web analytics solution to easily create and view analytical reports and statistics for SharePoint."
About: Piraeus Bank Group is one of the most dynamic and active financial organizations in Greece. Piraeus Bank leads a group of companies covering all financial and banking activities and possesses particular know-how in the areas of retail banking, small and medium-sized enterprises (SMEs), capital markets and investment banking, leasing. At the end of September 2010, Piraeus Bank Group had a network of 882 branches (361 in Greece and 521 abroad) and its equity capital amounted to €3,362 million.
Phoenix
Phoenix is a leading insurance company for over 60 years and manages billions of dollars in assets. Phoenix has more than 1,500 employees and over 5,000 partnerships with contractors, dealers and resellers who distribute Phoenix's products. Phoenix's online selling activities are a vital channel for the company's revenue. Since 2008, CardioLog has been in use at Phoenix to monitor their extended SharePoint environments which include internet, intranet and extranet.
With CardioLog analytics and usage reports, Phoenix is enabled to make more informed managerial decisions that relate to the company's IT maintenance, administration and more. The results of such decisions have led to dramatically improved response times. CardioLog is in use by an entire department of Phoenix web analytics experts who provide insights to the company's various departments. Some of these insights include tracking hits, unique visits, number of page views, unique key words and other vital information without the need to custom develop the solution. CardioLog analyzes millions of events per month with a specific emphasis on three SharePoint environments. CardioLog is accompanied by a unique functionality that enables dedicated security roles and permissions per user and groups, such as administrators, analysts and information workers.
CardioLog provides over one thousand Phoenix intranet users with enhanced reports about page views, visitors, and searches. In addition, CardioLog is used to monitor the portal documents and the nature of their usage. In the company's extranet portal, an external secure site used by partners, CardioLog enables Phoenix to monitor the usage and patterns of these visitors. While in the Phoenix internet site, an external secure site serving insurance customers, the CardioLog system supports the launch of new consumer services and applications, special deals, ad hoc campaigns and more. Moreover, for the internet site, Phoenix uses the CardioLog API in order to monitor and analyze 3rd party applications used for commercial purposes like car and travel insurance. These applications contain several stage wizards. CardioLog monitors each stage, reporting on how many users completed all steps, where users stopped in the process, and so forth.
With CardioLog reports, Phoenix is able to quickly fine-tune the portals' content to maximize its end-user satisfaction and to leverage the portals' offering to create a meaningful ROI business model utilizing thousands of visitors.
