INTELLIGENT METRICS. INTELLIGENT ENGAGEMENT.
Take initiative and proactively engage with your users, based upon the insightful things you learn using CardioLog Analytics. Expose your users to new content, push them to complete certain tasks, or simply notify them using various communication channels. CardioLog Engage is a state-of-the-art solution, giving you the tools you need to take your intelligent metrics and put them into action.
We provide methodology, not just a tool!
We are message focused rather than user focused. Our job is to get the message to as many relevant users as possible and find the best ways to increase the reach, the chances they will actually see the message and the chances for them to engage (or convert).
We want you to concentrate on defining the type of users you are after and the goal you are trying to achieve. We will do the rest – suggest you the best ways and time to approach them by dividing them to sub segments based on their behavior.
In order to do that, we’ve created pre defined messages which are common tasks our customers are after. We have dozens of popular tasks and we keep adding new ones every week. Each has its own default segments, channels, timing and goals so you can start running campaigns in no time with zero effort.
Here are a few examples for pre defined messages you can start your campaigns from:
- Notify users about a site that was migrated to Office 365
- Broadcast a message to a specific department
- Ask users to remove a plugin or extension
- Invite people to an event
- Get people to join an activity
- Announce something
- Tell people about a new feature
- Promote a new page
- Make sure people are viewing a specific page
- Ask people if they found what they were looking for
- Ask if a page was useful
- Ask if there is anything we should improve on a page
CardioLog Engage supports all popular communication channels, all in one place. You can send emails, text messages, automated phone calls, push notifications (to mobile apps and desktops) or show in-app messages directly on your SharePoint and web sites. We even support Zapier and other third party services via webhooks.
If you do not want to deal with choosing the channels, you can leave it to us and use our unique smart channel that will find (with the help of CardioLog Analytics) the right place and the right time to push the message to the users based on their past behavior.
How it works:
- Set the goal for your message
Choose from dozens of pre defined goals or create a message from scratch.
- Choose your targeted audience
You can target everyone or define a segment based on their organizational information (department, role etc) and their past behavior (pages they’ve visited, goals they’ve accomplished)
- Choose a communication channel
You can send a message via email, text message, push or desktop notification, in-app message on SharePoint, automated phone call or even programmatically send the message to any third party service
- Create the message
Personalize the message, design the layout, colors and behavior
- Define the trigger
What will trigger the message? When the user should see the message once he/she is part of the targeted audience? Smart scheduling based on each user’s behavior and time zone will allow you to reach more users
- Collect feedback and measure the performance of the message
How many users are in your targeted audience, how many of them saw the message and interacted and most importantly, how many of them accomplished the goal you’ve set for that message.